Last updated: 8 October 2026
If you need to cancel an order or report a damaged, defective or incorrect item, contact AXINET as soon as possible with your order number.
Cancellations
Cancellation requests can be made before dispatch. Once an order has been dispatched, a cancellation may no longer be possible.
Returns
Returns are considered for damaged, defective or incorrect items reported within 7 days of delivery. Products should be unused and returned with original packaging unless the issue concerns the received item.
Refunds
After review and approval, refunds are initiated to the original payment method where applicable. Cash on delivery orders are handled through the details provided during the resolution process.
How to request help
Keep your order number, product name and clear photos of the item and packaging available when contacting support.